FitForge Support

What FitForge supports today

• Meal logging by text, photo, or speech-to-text
• AI-assisted meal review with macro/calorie/ingredient editing
• Daily totals, goals, and history tracking
• Premium image AI, advanced analytics, and AI insights
• Seeker / Solana mobile wallet premium flow

Common issues and troubleshooting

Wallet connection issues (Seeker / Solana mobile wallet)

• Make sure a compatible Solana mobile wallet is installed and available on the device.
• If auto-connect does not complete silently, this may still require wallet confirmation depending on wallet policy.
• Try disconnecting and reconnecting from the Premium section if the wallet session appears stale.

Photo analysis issues

• Photo analysis is a premium feature. Confirm premium access is active.
• If the image is too large, retake the photo with a closer crop or reduced resolution.
• Check backend availability if analysis requests fail consistently.

Insights / premium status issues

• Premium insights require an active subscription and wallet status refresh.
• If insights fail to load, retry after confirming backend connectivity and current subscription state.
• If a payment was completed but premium is not active, refresh status from the Premium page.

Backend/server availability

• FitForge uses backend APIs for AI analysis and premium verification.
• If backend services are unavailable, some features may fail while local history and goals continue to work.

Contact

Support contact details are being finalized. For now, note the issue, device type, and the exact error message/screenshot so it can be reviewed once the support channel is published.

Planned support details (placeholder): support@fitforge.[domain]

Response times (placeholder)

Response times will vary during early rollout. A formal support SLA is not published yet.