FitForge Support

What FitForge supports today

• Meal logging by text, photo, or speech-to-text
• AI-assisted meal review with macro, calorie, ingredient, and micronutrient editing
• Daily totals, goals, and history tracking
• Nutrition preferences, eating-window inputs, and meal-aware AI insights
• Premium image AI, advanced analytics, and AI insights
• Seeker / Solana mobile wallet premium flow

Common issues and troubleshooting

Wallet connection issues (Seeker / Solana mobile wallet)

• Make sure a compatible Solana mobile wallet is installed and available on the device.
• If auto-connect does not complete silently, this may still require wallet confirmation depending on wallet policy.
• Try disconnecting and reconnecting from the Premium section if the wallet session appears stale.

Free trial activation issues

• Open the Premium screen and select the 7-Day Free Trial plan card.
• Connect your wallet if prompted.
• Complete wallet signature verification in-app.
• Retry trial start once verification succeeds.
• If trial was already consumed, the app will show trial as unavailable.

• Wallet verification failed: retry verification and confirm wallet approval inside the wallet app.
• Backend unavailable: wait and retry when API connectivity is restored.
• Premium already active: trial cannot be started while an active premium entitlement exists.

Photo analysis issues

• Photo analysis is a premium feature. Confirm premium access is active.
• If the image is too large, retake the photo with a closer crop or reduced resolution.
• Check backend availability if analysis requests fail consistently.

Nutrition preferences or insight-quality issues

• Review dietary pattern, allergies, intolerances, cuisine preferences, fiber target, sodium target, and eating-window settings in Settings.
• If insights seem generic, log a few meals with realistic ingredients and review nutrition preferences for missing context.
• Meal-aware insights are stronger when the current draft and recent meal history are both available.

Insights / premium status issues

• Premium insights require an active subscription, wallet verification, and a current status refresh.
• If insights fail to load, retry after confirming backend connectivity and current subscription state.
• If a payment was completed but premium is not active, refresh status from the Premium page.

Backend/server availability

• FitForge uses backend APIs for AI analysis and premium verification.
• If backend services are unavailable, some features may fail while local history and goals continue to work.

Contact

Support contact details are being finalized. For now, note the issue, device type, and the exact error message/screenshot so it can be reviewed once the support channel is published.

Planned support details (placeholder): support@fitforge.[domain]

Response times (placeholder)

Response times will vary during early rollout. A formal support SLA is not published yet.