FitForge Support

What FitForge supports today

• Meal logging by text, photo, or speech-to-text
• AI-assisted meal review with macro, calorie, ingredient, and micronutrient editing
• Daily totals, goals, and history tracking
• Nutrition preferences, eating-window inputs, and meal-aware AI insights
• Premium image AI, advanced analytics, and AI insights
• Seeker / Solana mobile wallet premium flow (Seeker-only for now)

Common issues and troubleshooting

Wallet connection issues (Seeker / Solana mobile wallet)

• Make sure a compatible Solana mobile wallet is installed and available on the device.
• If auto-connect does not complete silently, this may still require wallet confirmation depending on wallet policy.
• Try disconnecting and reconnecting from the Premium section if the wallet session appears stale.

Free trial activation issues

• Open the Premium screen and select the 3-Day Free Trial plan card.
• Connect your Seeker wallet when prompted, or complete in-app sign-in if the app asks for it.
• Complete wallet signature verification in-app only when using the Seeker wallet path.
• Retry trial start once verification succeeds.
• If trial was already consumed, the app will show trial as unavailable.

• Wallet verification failed: retry verification and confirm wallet approval inside the wallet app.
• Backend unavailable: wait and retry when API connectivity is restored.
• Premium already active: trial cannot be started while an active premium entitlement exists.

Photo analysis issues

• Photo analysis is a premium feature. Confirm premium access is active.
• If the image is too large, retake the photo with a closer crop or reduced resolution.
• Check backend availability if analysis requests fail consistently.

Nutrition preferences or insight-quality issues

• Review dietary pattern, allergies, intolerances, cuisine preferences, fiber target, sodium target, and eating-window settings in Settings.
• If insights seem generic, log a few meals with realistic ingredients and review nutrition preferences for missing context.
• Meal-aware insights are stronger when the current draft and recent meal history are both available.

Insights / premium status issues

• Premium insights require an active trial or subscription and a current status refresh.
• If insights fail to load, retry after confirming backend connectivity and current subscription state.
• If a payment was completed but premium is not active, refresh status from the Premium page. On Seeker, purchases use wallet payment — confirm the signature completed in your wallet app.

Backend/server availability

• FitForge uses backend APIs for AI analysis and premium verification.
• If backend services are unavailable, some features may fail while local history and goals continue to work.

Contact

Email oplopuser@protonmail.com. Include your device type (Seeker), what you were doing, and the exact error message or a screenshot when possible.

Response times

We aim to reply as soon as we can during early rollout. There is no formal SLA yet.